The wallet I purchased from them was smaller than I had expected and couldn’t hold cash at all so I wanted to return it. After a few weeks it just appeared at my house. They said they would send me an email confirmation which I never received any. It wasn’t until after I purchased the item that they seemed shady or like a scam. This business came on my social media as an ad. As of today, Mathe business has not responded to our request. On MaBBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. Consumers also indicate customer service is lacking as they do not provide assistance. Reports also indicate some consumers received their original purchased items. Other customers have indicated they have never received replacement items or refund. When tracking shows items have been return customers reach out to the company in regards to the refund but company fails to process the refund. Some customer will reorder items and others send the return and wait for a refund. Upon contacting the company for a return company will provide a return label and consumers. However when they request a return the company fails to refund money. Customers allege the company has a statement of easy returns and refunds on website. Free next day delivery on all UK mainland orders over £100Īll areas classed as outside of the UK Mainland including Scottish Highlands and Islands, the Channel Islands and Isle of Man are subject to individual delivery charges starting from £23.Īll orders placed by 6pm Monday to Friday will be despatched the same day and will normally be delivered the next working day* within England, Wales and Scotland (excluding areas classed as rural by the courier).ĭelivery to areas classed as Highlands and Islands will normally take 2 to 3 days dependent on any local area delivery company operational constraints.BBB files indicate that this business has a pattern of complaints concerning issues with company returns and online purchases. Orders placed on Saturdays, Sundays and Public Holidays will not be despatched until the next working day. The majority of our deliveries are carried out by UPS unless your order value is under £25 (before VAT) or under 2 kilograms. In this case your order will qualify for free of charge standard Royal Mail delivery (delivery period 2 - 3 working days). Additional delivery services are available at checkout for an additional cost. Please visit our UK Delivery Overview page for more detail.Īll European shipments made by UPS and placed by 6pm (UK time) Monday to Friday will be despatched the same day providing there are no external factors beyond our control*. Orders received on Saturday and Sunday or Public Holidays will be despatched on the next working day. Standard European Delivery across the Netherlands, France, Spain, Belgium, Austria & Germany is normally 2 to 3 working days. Standard delivery to Italy is 3-5 working days. Next Day European Delivery is also available. Next Day Delivery in Denmark, Sweden, Poland and Norway Please see your delivery options at the checkout. Next Day Delivery is also available in these countries in the equivalent currency amount for the order value threshold. Please see your delivery options at the checkout for these countries.ĭelivery outside of the countries listed above varies depending on the weight and destination but if you require an exact quote see your delivery options at the checkout.Ĭertain additional weight factors also apply for Poland and Norway. Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the product is responsible for these fees, including import duty and customs duty which are generally requested by the carrier. By placing an order you are agreeing to this as a main term and condition.Ĭertain countries require recipients of our goods to hold relevant licencing. This is the responsibility of the consignee to ensure they have all necessary paperwork to receive their shipment. Should the consignee not be able to provide the required paperwork to local authorities to release the order no refund will be processed. There are a small number of special products that we do not hold in stock ourselves and order from the manufacturer at the point that you place your order. This is due to specific manufacturer processes. Special products that go through this process are highlighted on our site within their individual product descriptions.īarber DTS offer a comprehensive policy for unwanted or damaged goods.
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